FAQ's

What is GoGo Hover Limited?

GoGo Hover Limited is an online retailer specializing in innovative hover products and accessories. Our mission is to provide quality products and excellent customer service.

How can I contact customer support?

You can reach our customer support team via email at support@gogohover.com or by phone at +44 7377423563

How do I place an order?

To place an order, browse our website, select the desired product, and click on the "Add to Cart" button. Follow the prompts to complete your checkout.

Can I modify my order after it has been placed?

Once an order is placed, modifications may not be possible. Please contact our customer support as soon as possible to see if changes can be made.

What payment methods do you accept?

We accept the following payment methods: American Express, Apple Pay, UnionPay, Google Pay, MaestroMastercard, Shop Pay, Klarna, Visa, and JCB.

Is my payment information secure?

Yes, we prioritize the security of your payment information. All transactions are encrypted and securely transmitted to ensure your sensitive data is safe.

What shipping options are available?

We offer various shipping options, including standard and expedited shipping. Delivery times and costs will vary based on your location.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your order online.

What is your return policy?

We accept returns within 30 days of the purchase date for items that are unused and in their original packaging. Please contact our customer support to initiate a return.

How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after we receive the returned item. The time it takes for the refund to appear in your account may vary based on your bank.

What should I do if I receive an incorrect charge?

If you believe you have been incorrectly charged, please contact our customer support team with your order details, and we will investigate the issue.

Will I be charged sales tax on my order?

Sales tax may apply based on your location and will be calculated at checkout. You will see the total amount including tax before you complete your purchase.

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders and save your billing information for future purchases.

How do I reset my password?

If you forget your password, click on the "Forgot Password?" link on the login page and follow the instructions to reset it.

Do you offer product warranties?

Yes, many of our products come with a manufacturer's warranty. Please check the product details for specific warranty information.

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